Who is NoFraud?
NoFraud is the fraud prevention solution that Avia has partnered with. NoFraud screens e- commerce transactions on behalf of businesses; and will alert the business if they find a transaction to be at potentially high risk of fraud. This protects consumers against unauthorized credit card use and protects businesses against fraud chargebacks.
Why am I getting an email/call/text message to confirm a transaction?
You received an alert email/call/text message because your transaction showed signs of irregular shopping characteristics and/or elevated risk. NoFraud and Avia want to confirm the transaction was made by an authorized user of the card.
After I confirm the transaction, what else do I need to do?
Unless you are asked by a fraud analyst to provide additional information for validation, there is nothing else needed after your initial confirmation.
Will NoFraud ever ask me for my personal information?
NoFraud will never ask you for your full credit card number, social security number or any other personal information.
Will my order be delayed?
Your order will be released for processing once your response is received and NoFraud is able to validate the charge.
I did not make the transaction and neither did anyone that has access to my credit card. What should I do?
After confirming that the transaction was truly unauthorized, we recommend that you contact your credit card company immediately to inform them that your card has been compromised. Look through the latest transactions on your account to ensure there is no other fraudulent activity to report. Your financial institution will likely put a hold on all future purchases from the compromised card and issue a new one for future use.
How can I find out more about NoFraud?
You can visit their website at https://www.nofraud.com/ to learn more.